We discuss how important it is to put the customer in the center and what business impact customer centricity can have.
We also dive into why cross-functional teams are key today and what the connection to football is.
Watch the full interview below.
About Gregorio Uglioni
Gregorio is an expert in Business Transformation, Innovation and Customer Experience. Thanks to his strong leadership skills, Gregorio was able to lead several transformation programs achieving great results, creating a positive customer impact and relentlessly nurturing a positive innovation culture.
His cross-industry engagement for the development of the customer experience science and his in-depth know-how allowed him to be recognized as an expert in Customer Experience. He is one of the few Certified Customer Experience Professionals in Switzerland. Worldwide, he is the first one that obtained the “Accredited Customer Experience Specialist Plus” certification.
Gregorio holds two masters from the University of Zurich. He started his career at Accenture and is now the Head of Business Excellence and Customer Experience at Swisscard AECS GmbH.
In this webcast Gregorio is expressing his own views.